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Shipping & Returns


DELIVERY CHARGES* We have three main delivery tiers, these apply to all items unless otherwise stated.

  • Free Delivery is completely free on any orders over 800.00.
  • 10.00 - Small items such as taps, showers or bathroom accessories.
  • 24.99 - Large or fragile items such as sanitary ware, shower enclosures or furniture.

If you have any questions regarding shipping please call 01482 795 165 or email sales@bathroomsuppliesonline.com

ORDER TIMES - Goods will be dispatched within 1 to 14 working days from receipt of full payment unless otherwise stated upon ordering. The average delivery time is currently at 4 working days subject to availability. If for any reason this time scale cannot be adhered to, Bathroom Supplies Online will notify you immediately and a revised delivery schedule will be decided. All orders will be sent at our option using the best and most cost effective method. Please note that some Walk-in Baths can take 3 to 4 weeks for delivery, please enquire about the current lead time when ordering.

If you require goods by a certain date please call us on 0800 6122 606 and state which items you require and the dates you are hoping to receive them and we will work with you to expedite the delivery time. In some cases we can deliver goods the following morning. Bathroom Supplies Online LTD can NEVER guarantee any delivery times, but we will always work as hard as possible to meet your deadlines.

UNLOADING ASSISTANCE The customer may be required to assist in the unloading and checking of goods.

COURIER DELIVERIES You will need to check these when they are delivered and advise of any damage on the day.

INTERNATIONAL DELIVERY - We are able to send certain items to most countries around the globe. All prices are worked out on an order and location basis. So if you do need anything sending outside Mainland UK please call our staff on (00 44) 1482 795 165 for more information.

*the delivery tiers refer to mainland UK addresses and do not apply to the Scottish Highlands, other hard to reach places or overseas destinations. Deliveries to these areas may incur a higher charge.


RETURNS PERIOD - There is a maximum 7 day notification period for all returns. We will gladly accept any returns for products in original undamaged packaging where we are notified within the 7 day period after delivery.

DAMAGED/DEFECTIVE/INCORRECT - Any product damage, defects or delivery errors must be reported to us within 24 hours of receiving the goods. The onus is on you to check the goods not the Installation people. Please take off the outer packaging carefully and check for damage or defects immediately. Once you have notified us of a problem with the goods, we will, at our option either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective. We cannot accept a return under any circumstances if you have started to install the item.


All refunds will be processed within 28 days of returned items.



Bathroom Supplies Online
620 Holderness Road
Hull , East Yorkshire

Telephone : 01482 795165

Company No. 5591519 - V.A.T. Registration No. 883 1161 27

Last Updated: 11 / 04 / 2013

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