Shipping & Returns
If you have any questions regarding shipping times please call 01482 795 165 or email firstname.lastname@example.org
ORDER TIMES - We now offer next day delivery on many of the items listed on our website. Goods are generally dispatched within 1 to 14 working days from receipt of full payment unless otherwise stated upon ordering. The average delivery time is currently at 3 working days subject to availability. If for any reason this time scale cannot be adhered to, Bathroom Supplies Online will notify you immediately and a revised delivery schedule will be decided. All orders will be sent at our option using the best and most cost effective method.
If you require goods by a certain date please call us on 0800 6122 606 and state which items you require and the dates you are hoping to receive them and we will work with you to expedite the delivery time. In some cases we can deliver goods the following morning. Bathroom Supplies Online LTD can NEVER guarantee any delivery times, but we will always work as hard as possible to meet your deadlines.
COURIER DELIVERIES – You will need to check these when they are delivered and advise of any damage on the day.
INTERNATIONAL DELIVERY - We are able to send certain items to most countries around the globe. All prices are worked out on an order and location basis. So if you do need anything sending outside Mainland UK please call our staff on (00 44) 1482 795 165 for more information.
RETURNS PERIOD - There is a maximum 14 day notification period for all returns. We will gladly accept any returns for products in original undamaged packaging where we are notified within the 14 day period after delivery. Once you have notified us you then have a further 14 days to return the goods to our address.
DAMAGED/DEFECTIVE/INCORRECT - Any product damage, defects or delivery errors must be reported to us within 24 hours of receiving the goods. The onus is on you to check the goods not the Installation people. Please take off the outer packaging carefully and check for damage or defects immediately. Once you have notified us of a problem with the goods, we will, at our option either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective. We cannot accept a return under any circumstances if you have started to install the item.
All refunds will be processed within 14 days of returned items.
YOU MUST COMPLETE OUR RETURNS FORM BEFORE RETURNING ANY ITEMS
Bathroom Supplies Online
620 Holderness Road
Hull , East Yorkshire
Telephone : 01482 795165
Company No. 5591519 - V.A.T. Registration No. 883 1161 27
Last Updated: 27 / 04 / 2015