SHIPPING

UNLOADING ASSISTANCE – Without exception the customer will be required to provide assistance with the unloading of heavy items from the delivery vehicle.

OUR THIRD PARTY COURIER POLICY - Any items delivered via third party couriers (TNT, FedEx or UK Mail) must be opened and checked thoroughly by the customer for damages before signing to accept delivery. No claim for damaged items can be made once the delivery has been accepted. The obligation is with you to check your deliveries thoroughly & immediately.

DELIVERY CHARGES* – We have three main delivery tiers, these apply to all items unless otherwise stated.

• Free – Delivery is completely free on any orders over £800.00.
• £10.00 - Small items such as taps, showers or bathroom accessories.
• £24.99 - Large or fragile items such as sanitaryware, shower enclosures or furniture.

ORDER TIMES - Goods will be dispatched within 3 to 14 working days from receipt of full payment unless otherwise stated upon ordering. The average delivery time is currently at 5 working days subject to availability. If for any reason this time scale cannot be adhered to, Bathroom Supplies Online will notify you immediately and a revised delivery schedule will be decided. All orders will be sent at our option using the best and most cost effective method.

INTERNATIONAL DELIVERY - We are able to send certain items to most countries around the globe. All prices are worked out on an order and location basis. So if you do need anything sending outside Mainland UK please call our staff on 0845 634 3859 for more information.

RETURNS.

RETURNS PERIOD - There is a maximum 7 day notification period for all returns. We will gladly accept any returns for products in original undamaged packaging where we are notified within the 7 day period after delivery.

NOVELLINI RETURNS - Novellini items can not be returned once opened unless the items are delivered damaged or have an underlying manufacturing issue. Please check that the item you have ordered is the correct size before opening any packaging.

OUR THIRD PARTY COURIER POLICY - Any items delivered via third party couriers (TNT, FedEx or UK Mail) must be opened and checked thoroughly by the customer for damages before signing to accept delivery. No claim for damaged items can be made once the delivery has been accepted. The obligation is with you to check your deliveries thoroughly & immediately.

DAMAGED/DEFECTIVE/INCORRECT/MISSING ITEMS - Any product damage, defects or delivery errors must be reported to us within 24 hours of receiving the goods. The onus is on you to check the goods not the Installation people. Please take off the outer packaging and check for damage or defects immediately. Once you have notified us of a problem with the goods, we will, at our option either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective or refund to you the amount paid by you for the goods in question.

RETURNS FORM - We strongly suggest you complete our returns form and include it with your returned product. Any returns received without the form may suffer a delay in processing. Our returns form can be found here.

RETURN CHARGES - Customers are responsible for all return delivery charges on unwanted items. In the case of large items we can arrange a collection using our own transport (Please call for individual pricing). Once received back into our stock, goods will be thoroughly checked for any damaged and appropriate refunds will then be applied, minus any delivery charges which have been fulfilled. Large unwanted items may also be subject to a restocking charge (up to 25% of the order value).

For further returns information, or to inform us of a return please use the dedicated returns email address: returns@bathroomsuppliesonline.com This does not affect your statutory rights.

OUR ADDRESS

Bathroom Supplies Online
620 Holderness Road
Hull , East Yorkshire
HU9 3EZ

Telephone : 01482 795165

Company No. 5591519 - V.A.T. Registration No. 883 1161 27

Last Updated: 22 / 08 / 2009