Low Delivery Charges On All Orders UK Company Frequently Asked Questions

Terms & Conditions

If you access the Bathroom Supplies Online website, you agree to be bound by our terms and conditions.

These terms and conditions and the disclaimers and exclusions contained in them are governed by and construed in accordance with English Law. Any disputes shall be referred to the exclusive jurisdiction of the English courts, to which both parties submit.

We reserve the right to change, modify, substitute or remove any information on this site without notice from time to time.

Access to the site may be suspended, restricted or terminated at any time.

The copyright of the material contained on this website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software belongs to Bathroom Supplies Online. All rights reserved. None of this material may be reproduced without our written permission. You may, however, download or print a single copy for your own non-commercial offline viewing.

Bathroom Supplies Online shall not be liable to any person for any loss or damage which may arise from the use of the information contained in this website, except to the extent stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law.

We have made every effort to ensure the accuracy and currency of all information contained in this website, but can accept no responsibility for any loss or inconvenience sustained by you as a result of acting on the information provided. Accordingly, to the extent permitted by applicable law, and subject to the terms and conditions of sale, Bathroom Supplies Online disclaims all warranties and representations (whether express or implied) as to the accuracy of any information contained in this website.

Bathroom Supplies Online assumes no liability for the contents of any other websites to which we have linked to and shall not be held responsible for any loss or damage caused or alleged to have been caused by use of or reliance on any content, goods or services available on such hyperlinked sites. We may not have control of such websites, and the inclusions of any hyperlinks to such other websites does not mean that Bathroom Supplies Online endorses the material on such websites or has any association with the owner thereof.

Products and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners, to which their own terms and conditions may apply.

Images on the website (Bathroom Supplies Online) are for illustration purposes only, product specifications are subject to change with option box variations. 

For hygiene reasons, we cannot except the return of a toilet seat which has been removed from the packaging. Any manufacturing defects with toilets seats after installation have to be taken up with the manufacturer directly.

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the products.

Delivery & Returns

Please ensure all goods have been delivered and are correct before your installation work begins. We do not, under any circumstances, cover any extra installation costs incurred due to delivery delays, stock issues or faulty products. The onus is on you to make sure all items are delivered and correct before any installation work in undertaken.

Any damages, defects, errors or shortages must be reported to us within 24 hours of receiving the goods. The onus is on you to check the goods, not the installation people. Please take off the outer packaging carefully and check for damage or defects immediately. Once you have notified us of a problem with the goods, we will, at our option, either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective. We cannot accept a return under any circumstances if you have begun installation of the product.

Any manufacturing problems, defects and inaccuracies after installation must be taken up with the manufacturer under their terms of warranty. Bathroom Supplies Online can not be responsible for inaccuracies or changes to product specifications.

Bathroom Supplies Online cannot be held responsible for any damage occurred during or after installation. It is your responsibility to check and report any damaged item before installation has begun.

There is a maximum 14-day notification period for all product returns. We will gladly accept any returns for products in original undamaged packaging where we are notified within the 14-day period after delivery. Once we have been notified of the return, you then have a further 14 days to return the goods to us.

Customers are responsible for all return collection costs. These are estimated at £20 - £30 for small items (accessories, taps, showers etc) and £60 - £80 for large items (toilets, basins, baths, shower enclosures etc) but are dependent on the collection location and product. Alternatively, products can be returned via your chosen courier at your cost back to our address.

We use many forms of delivery services dependent on postcode and product. We may deliver larger items on a pallet service, this can be kerbside and the customer will be responsible for the disposal of any pallets and packaging. 

Larger more specialist items like DocM packs, Shower Pods, Walk in baths etc will carry a larger return cost up to £200.

More information on our delivery and returns can be found on our shipping page.

International Customers

The content of this website is directed solely at those who access the site from the United Kingdom. Bathroom Supplies Online makes no representation that any service or product referred to in this website is available or otherwise suitable for use outside the United Kingdom.

We are able to deliver most products to many countries around the globe. All prices for international deliveries are worked out on an order and location basis. If you need anything sending outside of mainland UK, please contact us for more information.

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